FAQs

FAQs

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What is your minimum fee?

Our fees for full private wealth planning start at £3,000 for your financial plan. Implementation is charged separately.

Can you help me plan my retirement?

Yes. We can help you plan for retirement, including when you can afford to retire, how much you may need, and how your finances could support you throughout retirement.

Can you help me retire early?

Yes. We can help you explore whether early retirement is achievable and build a financial plan around the lifestyle you want to enjoy.

How can I find your fees?

Our website provides a broad outline of our fees. However, we can’t give you an exact fee until we’ve spoken with you and have a better understanding of your circumstances and the work involved. We’ll agree your fee with you before we begin any work.

How do your fees compare to other advisers/planners?

We don’t aim to be the cheapest financial planning firm in the market. Our service is designed to be comprehensive, reliable, and fairly priced, with our fees reflecting the value and work involved.

How do I know if your fees are competitive?

We benchmark our fees against the wider market on an ongoing basis. We aim to keep our fees for initial advice and recommendations below 3% of your investible wealth.

Do you charge VAT?

Not normally. If VAT is applicable to any of our fees, we’ll let you know in advance, so there are no surprises.

Do you get commission?

Only in certain circumstances, such as when arranging protection products like life assurance. If commission applies, we’ll let you know and disclose the full amount we receive, so you can see exactly what we’re paid.

Do you charge fixed fees or a percentage of my investments?

For initial advice and recommendations, we charge fixed fees. Ongoing advice is charged as a tiered percentage of the investments we manage for you.

What do you typically charge for a financial plan?

Our full private wealth planning service typically costs between £3,000 and £5,000 for the plan itself, depending on your circumstances and the complexity of your needs. Fees may be higher in particularly complex cases.

What type of clients do you typically work with?

Many of our clients are aged between 40 and 65 when they first come to us. They’re often starting to think more seriously about the future and retirement, and want to understand how much is enough and whether they’re making the right financial decisions now for the years ahead. We also work with business owners who are beginning to plan their exit or are going through the process of selling their business, as well as higher-earning professionals and women who are at, or facing, a significant transition of wealth.

How do you charge for financial advice?

For initial advice and recommendations, we charge a fixed fee. We’ll agree the fee with you before any work begins, once we understand your circumstances and the advice you need.

Do you offer a free initial consultation?

Yes. Your initial consultation is free, with no obligation to proceed.

Can you advise on protection such as life insurance, critical illness cover, and income replacement?

Yes. We can advise on protection, including life insurance, critical illness cover, and income replacement, and consider the level of cover that may be appropriate for your circumstances.

Can you advise on investments such as ISAs (Individual Savings Accounts)?

Yes. We can advise on investments such as ISAs and help you consider how they could fit into your wider financial plan.

Can you help with Inheritance Tax planning or estate planning?

Yes. We can help you consider Inheritance Tax and estate planning as part of your wider financial plan.

Do you offer advice on long-term care or later-life planning?

No. We don’t provide advice on long-term care or later-life planning.

Can you advise on final salary or defined benefit transfers?

No. We don’t advise on final salary or defined benefit pension transfers. Where appropriate, we’ll refer you to a specialist who can provide this advice.

Can you advise on self-invested personal pensions (SIPPs)?

Yes. We can advise on self-invested personal pensions (SIPPs) and consider whether one is suitable for your circumstances.

Can you help me invest an inheritance I’ve received?

Yes. We can help you consider how an inheritance could be invested in a way that fits with your circumstances, priorities, and wider financial plan.

Is there a minimum amount of investable assets or income I need to become a client?

We don’t set a minimum level of investable assets or income. Whether we’re the right fit for you depends on your circumstances, the advice you’re looking for, and how we can best add value.

Are you featured on VouchedFor?

Yes. NorthNest Private Wealth is featured on VouchedFor, where you can read independently verified reviews from our clients.

Have you won any awards or accreditations?

Not yet. We’re a relatively new firm, so we haven’t received any awards or accreditations at this stage.

How do you measure client satisfaction?

We regularly collect feedback and reviews from our clients, which are independently verified through VouchedFor. This includes feedback from both existing clients and those who have recently joined NorthNest.

Do you have client stories or case studies I can read?

Yes. You can find client stories and case studies on our website. We also have a Welcome Brochure that we can send to you if you’d like to find out more about how we work.

How can I check your FCA registration and authorisation?

NorthNest Private Wealth is authorised and regulated by the Financial Conduct Authority (FCA). Our firm reference number is 1053523, and you can check our details on the FCA Register.

Are you insured to give financial advice?

Yes. We hold appropriate professional indemnity insurance for the provision of financial advice.

How do you keep my personal data secure?

We take the security of your personal information seriously and comply with UK data protection legislation and requirements when handling and storing your data.

What happens if something goes wrong or I have a complaint?

Please let us know as soon as possible if you have a concern or complaint, and we’ll work with you to resolve it. If we’re unable to reach an acceptable solution, you may be able to refer your complaint to the Financial Ombudsman Service for independent review.

Are my investments protected by the Financial Services Compensation Scheme (FSCS)?

Generally, yes. However, FSCS protection depends on the type of investment or product you hold, and some products may not be covered. If this applies to any recommendation we make, we’ll explain this to you upfront and discuss whether you’re comfortable proceeding.

Can you help with ethical or sustainable investing?

Yes. We can discuss your preferences around ethical and sustainable investing and consider suitable options as part of your investment planning.

Can you help if I already have existing investments or pensions elsewhere?

Yes. We can review your existing investments and pensions, even where they’re held with other providers, and consider how they fit into your wider financial plan.

Do you offer financial advice for expats or non-UK residents?

No. We currently provide financial advice to clients who are UK residents.

Do you specialise in working with business owners, retirees, or professionals?

Yes. We work particularly closely with business owners, retirees, and higher-earning professionals, alongside clients experiencing significant changes in their wealth or circumstances.

Can you help clients manage their finances after a bereavement?

Yes. We can provide financial planning and guidance following a bereavement, helping you understand your options and make considered decisions about your finances at an important time.

Can you help clients who have sold, or are in the process of selling, a business?

Yes. We can help you plan for a business sale and consider how the proceeds could fit into your wider financial plan, both before and after the sale.

Can you help clients who have inherited money?

Yes. We can help you consider how best to manage and invest an inheritance in the context of your wider circumstances and financial plans.

Do you work with clients approaching retirement or already retired?

Yes. We work with clients approaching retirement as well as those who have already retired, helping them make informed decisions about their finances and the years ahead.

Do you work with company directors or self-employed clients?

Yes. We work with company directors, business owners, and self-employed clients, helping them consider both their business and personal finances as part of their wider financial plan.

Do you work with younger clients who are still building wealth?

Yes. We also work with younger clients who are building their wealth and want to make thoughtful financial decisions for the future.

Do you have any client reviews or written/video testimonials, and where can I view them?

Yes. You can read client reviews on VouchedFor, as well as reviews and testimonials on our website.

How long should I allow for an initial meeting?

We recommend allowing between one and one-and-a-half hours for your initial meeting, so there’s plenty of time for a relaxed conversation.

What happens in the first meeting?

The first meeting is an opportunity to talk about the help you’re looking for and how we believe we could add value. There’s never any pressure to proceed. It’s simply a chance for us to make sure our values are aligned and that we both feel comfortable working together, laying solid foundations for our relationship.

What do I need to bring to an initial meeting?

There’s no need to prepare anything in detail. It’s helpful to have a broad outline of your financial situation and an idea of what you’d like to achieve.

Do I have to pay for an initial meeting?

No. Your initial meeting is free, with no obligation to go ahead.

How can I book an initial meeting?

You can book an initial meeting by calling us on 0333 344 5033, emailing clientservices@northnest.co.uk, or using our online Calendly booking link.

Are you part of NEST?

No. NorthNest Private Wealth is an independent financial planning firm and is not part of NEST.

What are the key cities, towns, and areas you work with clients in?

We work with clients across London, Bournemouth, Southampton, Winchester, and the wider South East, as well as clients further afield.

What is your FCA registration number?

Our Financial Conduct Authority (FCA) registration number is 1053523.

What makes your firm different from other financial advisers and planners?

We put strategy first, so our advice isn’t dependent on recommending or arranging new financial products. We’re deliberately small, too – a boutique financial planning firm working with a select number of personally chosen clients. We also set aside a proportion of our profits to support financial education for 5–25-year-olds and entrepreneurship projects across the UK.

Do I have to sign up to your services at an initial meeting?

No. There’s no obligation to become a client following your initial meeting. It’s an opportunity for both of us to decide whether we’re a good fit.

Does your firm hold Accredited status as awarded by the Chartered Institute for Securities & Investment (CISI)?

No. NorthNest Private Wealth does not currently hold Accredited status awarded by the Chartered Institute for Securities & Investment (CISI).

Does your firm hold Chartered status as awarded by the Chartered Insurance Institute (CII)?

No. NorthNest Private Wealth does not currently hold Chartered status awarded by the Chartered Insurance Institute (CII).

Are your advisers/planners Chartered or Certified?

Our principal financial planner, Chris Miles, is a Certified Financial Planner.

Where are you based, and do you work with clients outside your local area?

We are based in London and Bournemouth, and we work with clients beyond these local areas, too.

How long has NorthNest Private Wealth been providing financial advice?

NorthNest Private Wealth has been providing financial advice since 2026. Our founder, Chris Miles, has been providing financial advice since 2005.

Do you have parking at your office?

No. We don’t have dedicated parking at our offices, although there are parking options available nearby.

Where are face-to-face meetings held?

We have offices in London and Bournemouth, where we can meet with you face-to-face.

Can I choose between meeting in person or on a video call?

Yes. You can choose to meet with us in person or via video call, depending on what works best for you.

Does the Financial Conduct Authority (FCA) regulate you?

Yes. NorthNest Private Wealth is authorised and regulated by the Financial Conduct Authority (FCA).

Can I see an example of a financial plan?

Yes. We can show you an example of a financial plan so you can see what our planning process and recommendations look like.

Can you help me take my pension tax-efficiently?

Yes. We can help you plan how and when to take your pension, considering the tax implications alongside your wider financial plan.

Can you help me consolidate multiple pensions?

Yes. We can review your existing pensions and help you decide whether consolidating them is appropriate for your circumstances.

Can you advise on occupational pensions?

Yes. We can advise on occupational pensions and consider them as part of your wider financial circumstances and long-term plans.

Can you advise on personal pensions?

Yes. We can advise on personal pensions and help you understand how they fit into your wider financial plan.

Can you advise on Equity Release?

No. We don’t provide advice on Equity Release.

Can you advise on mortgages?

No. We don’t provide mortgage advice, but we can work alongside your mortgage adviser where appropriate.

How often will I meet with my adviser or planner?

We’d like to meet with you at least once a year for a Forward Planning meeting. This gives us an opportunity to talk about how things are going, update your circumstances, and recommend any changes to your financial plan. We’ll also consider external factors that could affect your plans, such as changes to legislation, government Budgets, or market conditions.

Do you provide an online portal for clients to view their investments?

Yes. We provide an online client portal where you can view your investments and access relevant information about your finances.

Will I be able to see the value of my investments online?

In the majority of cases, yes. You’ll be able to view the value of your investments online, depending on the platform and investments you hold.

Do you offer independent financial advice?

Yes. We provide independent financial advice, helping you make informed decisions based on your circumstances, priorities, and goals.

What happens if my adviser/planner leaves the firm?

If your financial planner leaves NorthNest Private Wealth, we’ll introduce you to your new financial planner and make sure the transition is as smooth as possible.

Can you coordinate with my mortgage adviser if they need information from you?

Yes. With your permission, we can provide relevant information to your mortgage adviser and coordinate with them where needed.

Can you work alongside my accountant or solicitor?

Yes. With your permission, we can work alongside your accountant, solicitor, and other professional advisers where this would be helpful.

What happens if my circumstances change?

Tell us what’s changed, and we’ll talk it through with you. We’ll then consider whether your financial plan needs to be updated to reflect your new circumstances and priorities.

Do you offer cashflow forecasting/planning as part of your service?

Yes. Cashflow forecasting is part of our financial planning service and can help you understand how your finances may look over the years ahead.

How often will I hear from my financial adviser or planner?

This depends on your circumstances and what you need from us. We like to speak with you at least once a year to review your plan and look ahead to the next 12 months. If something changes or you need our help during the year, your financial planner will also be available to discuss your circumstances.

What happens if my financial planner is away on holiday?

Our phones and emails are always answered by a member of our team, rather than an automated service. We also have locum cover in place, so you’ll always have someone available if you need us while your financial planner is away.

Do you have a female adviser or planner I can work with?

No. Our current financial planning team does not include a female adviser or planner.

0333 344 5033 clientservices@northnest.co.uk Book meeting
NorthNest Private Wealth
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